Privacy Statement

About Us

The website at www.citizenmachinery.co.uk ("the Site") is operated by Citizen Machinery UK Limited, a company registered in England with registered number 1174902 whose main address is at 1 Park Avenue, Bushey, Herts, WD23 2DA ("we", "our" or "us").

If you have any questions, comments or suggestions about the way in which we use your personal information or if any of your personal information changes, please write to us at the above address or email us at webmaster@citizenmachinery.co.uk.

Your privacy is very important to you and us. We depend on the trust of our customers. We shall therefore only use your name and other information relating to you that we collect on the Site in the manner set out in this Privacy Statement. We will only use your personal information in a way that is fair to you. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected.

Data that we collect

We may ask you to supply us with various information about yourself during your use of the Site. We use that information to process your enquiry and to give you a service that suits your preferences.

We may collect the following information when you make an enquiry, subscribe to our newsletter or offer us your machinery: your name, any business whom you represent (if applicable), e-mail address, postal address, delivery address, telephone number, fax number, machines that interest you or that you own and other information that may be personal to you. We need this information in order to send you information relevant to your enquiry or subscription and in case we have any queries or want to discuss your queries further with you.

We may also collect the nature of your enquiry when you submit an enquiry to us. We use that information for responding to your enquiry.

You must only submit to us or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Other uses of your personal information

Where you have sent us your contact details to subscribe to our newsletter, we will use the same to send you our newsletter by e-mail or any other means and provide you with information about our products, services, events, exhibitions or us generally. Where you have sent us your contact details using the Site and have purchased any products from us, we may also add your contact details to our customer database and use such details to send you newsletters and publications we produce and other information about us, the Site, our products (including new or updated products and sales promotions), our services, events exhibitions or anything in which you show an interest. If you would prefer not to receive this information, please send us an appropriate e-mail explaining this to webmaster@citizenmachinery.co.uk. Alternatively, you can write to us at the above address or fax us on 01923 691599. If you wish to stop receiving our newsletter you can also unsubscribe at any time by sending an email to enews@citizenmachinery.co.uk with the word “UNSUBSCRIBE” in the subject line or click here to generate an email in your default email software ready for you to send.

We may also use your personal information for the purposes of customer services, customer surveys and improving our service.

Third Parties and Links

We may pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Statement. For example, we may use third parties to analyse data and to provide us with marketing or customer service assistance.

We may exchange information with third parties for the purposes of fraud protection and credit risk reduction.

We may transfer our databases containing your personal information if we sell our business or part of it.

Other than as set out in this Privacy Statement, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Statement or unless we are required to do so by law.

The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Statement.

Security

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information.
We store your personal details on a secure server. We use firewalls on our servers. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information.

Cookies

The Site does not currently use cookies. Cookies are files which identify your computer to our server as a unique user and they are stored by your Internet browser on your computer's hard drive.

Changes

Any material changes to the way in which we use your data will be described in future versions of this Privacy Statement. Each time you enter the Site, you agree that the Privacy Statement current at that time shall apply to all information which we hold about you.

Consent
By submitting data to us and using the Site, you consent to our use of your data in the manner set out in this Privacy Statement (as amended).